How do I confirm series or parallel limits?

Check the exact product page and manual. Limits differ by model.

Where do I get Bluetooth app guidance?

The official FAQ and supported product pages link app setup and state-of-charge calibration guidance. Use the current official links because app versions can change.

How do I start a warranty claim?

Contact SOK for an RMA number and return instructions before shipping. The official warranty policy says the customer must obtain RMA instructions.

SOK support hub

Start with the model. Get the right support.

Manuals, installation guidance, warranty, shipping, registration, troubleshooting, and direct support in one route.

Manuals & downloads

Open the relevant official product page. Some downloads require an SOK login.

Choose a model

Installation & FAQ

Review official app, connection, calibration, wake-up, SmartShunt, and installation links.

Official FAQ

Warranty

Review model duration, exclusions, and RMA steps before requesting service.

Warranty overview

Shipping

Check the current official policy before purchase, return, or repair shipment.

Shipping overview

Warranty registration

Prepare model, serial, purchase date, seller, and purchase proof.

Prepare registration

Technical contact

Send the model, system diagram, settings, symptoms, and troubleshooting already completed.

Contact SOK

Find help by model

Start from the battery you actually own.

Select a model to view its details, downloads, and manuals.

Product model

Support questions

Clear routes for common next steps.

Find clear routes for manuals, product information, and SOK support.

Open the Downloads section on the product page for your exact model. Some downloads require an SOK login.

Still need help?

Send the model, system, and symptom—not just the symptom.

Contact SOK Email sales